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PRATIQUES LEAN ET SIX SIGMA - INTRODUCTION

WORLDWIDE COMPARISON OF SIX SIGMA PRACTICES

During the TC69 plenary meeting held in Paris (from 14 to 18 June 2010), NUMERAL ADVANCE has organized and sponsored a seminar on a wordlwide comparison of Six Sigma practices between sectors.

The following is the summary of the content of this seminar. You can ask for the complete presentation by mail.

Identification of the practices on each continent:

For each continent (Americas, Europe Africa and Middle East, Asia and Oceania), 8 practices were identified. See summarize .

In addition, those two practices were check :

• Does the Six Sigma programme include a benchmark ?
• Is the Six Sigma programme in connection with a Lean programme ?

N°	Practices from Europe, Africa and Middle East (Chris Harris)
1	The objectives of the Six Sigma programme come from the financial department
2	Management involvement with the deployment of the Six Sigma programme
3	Secondment, and then redeployment, of personnel to, and from, the Six Sigma programme
4	Creation of  a minimum mandatory toolbox for use in every project
5	Training in the use of statistical software tools
6	Use of customer data in the selection of Six Sigma projects
7	Application of statistical  procedures
8	Awareness training (Yellow Belt) of Six Sigma for all employees
9	Does the Six Sigma programme include a benchmark ?
10	Is the Six Sigma programme in connection with a Lean programme ?

N°	Practices from Asia and Oceania (Jing Sun)
1	Top management participate six sigma activities deeply.
2	Project is chosen from the viewpoint of strategy.
3	A large number of Black Belts and Green Belts have been promoted
4	The outcome of project is evaluated from the quality and finance.
5	A tailored toolbox for use in specific projects is created
6	The use of statistical tools and software is trained
7	The use of managerial knowledge and communication is trained
8	Knowledge sharing is encouraged and base for cases and projects are constructed and enriched
9	Does the Six Sigma programme include a benchmark ?
10	Is the Six Sigma programme in connection with a Lean programme ?

N°	Practices from Americas (Michèle Boulanger)
1	Six Sigma and Lean projects are  aligned with organization balanced scorecard  initiatives and goals
2	Six Sigma and Lean projects have goals that are linked financially or strategically in a clear visible way to organization goals
3	Six Sigma and Lean projects have sponsors who are  high level management in the business impacted by the outcome of the projects and who are accountable for the success of the projects
4	Six Sigma and Lean project outcomes are validated by Finance and Quality
5	Six Sigma and Lean project  gains are maintained 1 year after f initial implementation of solution and that fact is validated by Quality and by sponsor
6	Training for BB and GB is readily available inside or outside the organization
7	BBs rotate into new desirable positions within 2 years
8	Statistical knowledge of risk and variability permeates the organization and there exists a reposit of Lean and Six Sigma best practices accessible to all in the organization
9	Does the Six Sigma programme include a benchmark ?
10	Is the Six Sigma programme in connection with a Lean programme ?

Then, these 10 practices are classified :

First classification: by sector

Sector	Industry	Bank	Telecom	Retail	Service	administration	Total
Practice 01
…
Practice 10
Total

Second classification: by type of management

Type management	Governance mngt	General mngt	Continuous improvement mngt	Problem solving mngt	Toolbox mngt	Total
Practice 01
…
Practice 10
Total

Third classification: by level of management

Level management	General mngt	Business mngt	Operational mngt	Total
Practice 01
…
Practice 10
Total

Conclusion for each continent :

Americas :

With no surprise, Americas appeared to be the most mature market. Some trends are pointing that the usage of Six Sigma is highly involved in:

• Business management
• Risk and opportunity management

Europe, Africa and Middle East:

Europe and AME are the second long users of Six Sigma methodology but the targets of a Six Sigma programme are more focus on:

• Continuous improvement management
• Problem solving management

Asia and Oceania :

This area is recently involved in Six Sigma programmes. And it seems that from the beginning, they focus the objectives of :

• General management
• Problem solving management

General conclusion (Robert Lemay) :

In Americas, Six Sigma practices trend is to switch from business planning management to business opportunity management.

Speakers profiles :

Name	Country	Area of comparison	Profile
Chris Harris	UK	Europe, Africa and Middle East	profile
Jing Sun	China	Asia and Oceania	profile
Michèle Boulanger	USA	Americas	profile
Robert Lemay	France	Method and conclusion	profile
.With the participation of Christophe Perruchet (France) chairman of TC69

Practical informations :

To get the slides of the presentation, send mail to numeraladvance@gmail.com