Pourquoi la Qualité ? |

POURQUOI LA QUALITÉ ? - WHY QUALITY ?

QUALITY IS BUSINESS

Quality is to satisfy the customer in order to increase sales, improve profits and open new markets.

Customer satisfaction is:

• short and reliable delay,
• no defects,
• responsiveness,
• choice and attractiveness,
• others…

By extension, since 2005, customer satisfaction also includes third parties satisfaction like:

• social responsibility (workforce welfare),
• environment protection,
• garbage recycling,
• energy low consumption,
• others…

Why performance?

To get your customer happy is a good objective but not loosing money!

To be sure to improve profits, quality must not be more expensive than its benefits!

Performance is planning and monitoring your resources so that quality also brings sales increases and profits.

Quality and performance must have there business model and business plan, integrated in the business plan of the company.

NUMERAL ADVANCE will advise you how to design your quality and performance business model and business plan and to integrate them in your general business model and plan (NA_Framework).

How to reach quality?

Quality has to be managed and we have to build a Quality Management System (QMS). Not to start from scratch, the most efficient way is to use the goods practices from the standards and to build the QMS from these practices.

Generic standards for quality: ISO 9001, ISO 14001.

Specific standards for quality: ISO 16949, ISO 20000, ISO 22000, ISO 27001...

NUMERAL ADVANCE will advise on selecting the good practices best suited to your business and to deploy them (practices, procedures, indicators, monitoring, auditing, improvement…).

               

How to get performance?

Performance has to be managed and this is based on continuous improvement. Most of the quality standards have a continuous improvement section but with no detail about the practices.

The best practices for continuous improvement are Lean and Six Sigma standards.

NUMERAL ADVANCE experts will deploy the Lean and Six Sigma standards in your operational practices in order to reach performance.

Information systems and new information technologies:

Quality is customer satisfaction and it is of the utmost importance to know the customer’s habits (taste, life style, working practice…), on one side, and the information’s delivery (stock, delay, customization…), on the other side. In today business, it is nearly impossible to manage information for quality and performance without a information system and its hardware and software.

For better efficiency, information system has to be part of your quality plan and Lean and Six Sigma methods.

NUMERAL ADVANCE will build and deploy the information system (software, hardware) of your quality practices (QMS) and its Lean Six Sigma performance programme.

Why certification?

Certification is a “diploma” that confirms the company has a world class quality management system. This label is important for an unknown company to get new customers and new markets.

Certification is a strong asset for developing exports on international markets.

The most famous certification programme is ISO 9001, the generic Quality Management System, and the ISO 14001, for environment protection, but others can be used such ISO 20000, ISO 22000, ISO 27001…

NUMERAL ADVANCE shall train and support all actions so that the company gets one of these certificates.

Go into practice, see Quality for user